Dear Eugene,
We would like to inform you of the new security updates we are making at Host Excellence. In our ongoing efforts to maintain security, we have dedicated our system administration team to investigating all possible vulnerabilities. One of the necessary updates we are making to enhance security is to change all FTP passwords. This will ensure that all of the protective measures we have and will be taking remain impervious to outside influence -- this includes any security compromises that exist on the Internet that may negatively affect your account.
If you experience any problems logging in to your account via FTP, please take a look at the following information to regain FTP access.
You can visit http://www.hostexcellence.com/index.php/pages.manual14 for an in-depth tutorial with screenshots on how to update your FTP password, or you can follow the simple steps below.
* Visit https://manage.hostexcellence.com and login.
* Look for the section called "Hosting Products" and click on the Manage button for your hosting account.
* Look for an icon called "FTP Manager" and click on it. In this area, you will find an icon that resembles a pencil and paper. Click on it to change your FTP password. Please note: to ensure the security of your website, you should not use the same password as your previous password.
It is always recommended that you choose a strong password. We have provided you with a website which will help evaluate the strength of the password you choose: http://www.microsoft.com/protect/yourself/password/checker.mspx
We are in the process of performing several upgrades to strengthen security As new developments are made on the server-side and in regards to your FTP account, we will be sure to keep you informed!
We would like to sincerely thank you for your understanding and also, of course, for hosting with us. If you have any questions about this topic, please contact us via ticket, live chat or our 24/7 phone support. We are here for you 24/7 and would be happy to address any concerns you might have!
Thanks again,
Sammie Taunton
Director of Customer Relations
www.hostexcellence.com